Política de reembolso

Reembolso Política

• All sales are final — no refunds. Eligible items may be exchanged only.
• Exchanges accepted within [14] days with a receipt, on items that are unopened, sealed, and unused.
• Opened, used, sample, and clearance items are final sale — no Cambio.
• Damaged or wrong item? Contacto us within [7] days with proof of purchase for a Gratis replacement.
• Exchanges are for Productos of equal value; price difference applies to higher-value swaps.

Devolución & Cambio Envío

• If the error is ours, we cover it. If we shipped the wrong item, a defective Producto, or made a mistake with your Pedido, we'll cover Devolución Envío and send the correct item at no cost to you. Contacto us within [7] days of delivery with your Pedido number and a photo of what you received.
• If the error is not ours, you cover it. When your Pedido was shipped correctly and as described, but you'd like an Cambio, you are responsible for the cost of Envío the item back to us. Original Envío charges are non-refundable, and we do not reimburse Devolución postage in these cases.
• Send it back safely. For any approved Devolución or Cambio, use a trackable Envío method and keep your receipt. We are not responsible for items lost or damaged in transit back to us, and we can only process the Cambio once the original item arrives and passes inspection.
• Get approval first. Do not ship anything back before contacting us and receiving confirmation. Items sent back without prior approval may be delayed or returned to you unprocessed.