Refund policy

Refund Policy

• All sales are final — no refunds. Eligible items may be exchanged only.
• Exchanges accepted within [14] days with a receipt, on items that are unopened, sealed, and unused.
• Opened, used, sample, and clearance items are final sale — no exchange.
• Damaged or wrong item? Contact us within [7] days with proof of purchase for a free replacement.
• Exchanges are for products of equal value; price difference applies to higher-value swaps.

Return & Exchange Shipping

• If the error is ours, we cover it. If we shipped the wrong item, a defective product, or made a mistake with your order, we'll cover return shipping and send the correct item at no cost to you. Contact us within [7] days of delivery with your order number and a photo of what you received.
• If the error is not ours, you cover it. When your order was shipped correctly and as described, but you'd like an exchange, you are responsible for the cost of shipping the item back to us. Original shipping charges are non-refundable, and we do not reimburse return postage in these cases.
• Send it back safely. For any approved return or exchange, use a trackable shipping method and keep your receipt. We are not responsible for items lost or damaged in transit back to us, and we can only process the exchange once the original item arrives and passes inspection.
• Get approval first. Do not ship anything back before contacting us and receiving confirmation. Items sent back without prior approval may be delayed or returned to you unprocessed.