Terms of service

Effective Date: May 19, 2026

1. General Information

Elixir 11:11 LLC (“Elixir 11:11,” “we,” “our,” or “us”) sells fragrance oils, body sprays, shimmer products, and related beauty products inspired by designer-style scents.

By using our website or purchasing our products, you confirm that:
• You are at least 18 years old or have permission from a parent or legal guardian.
• You agree to comply with all applicable laws and regulations.
• You will not use our products or website for unlawful purposes.

We reserve the right to refuse service to anyone at any time for any reason.

2. Product Disclaimer

All fragrances sold by Elixir 11:11 are original interpretations and inspired impressions of popular fragrances.

We are not affiliated with, endorsed by, or associated with any designer brands or manufacturers. All trademarks, brand names, and copyrights remain the property of their respective owners and are used strictly for comparison and reference purposes only.

3. Product Use & Allergy Disclaimer

Our products are for external use only.

By purchasing from Elixir 11:11, you acknowledge and agree that:
• Individual skin reactions may vary.
• Customers are responsible for reviewing ingredients and testing products before full use.
• Elixir 11:11 is not responsible for allergic reactions, sensitivities, misuse, or improper storage of products.

We recommend performing a patch test before applying any fragrance or body product directly to the skin.

4. Pricing & Availability

All prices are listed in U.S. Dollars (USD).

We reserve the right to:
• Change prices without prior notice
• Modify or discontinue products at any time
• Limit quantities purchased per customer

5. Orders & Payment

Orders are processed after payment authorization is received.

We reserve the right to:
• Cancel or refuse suspicious or fraudulent orders
• Limit or prohibit orders that appear to be placed by resellers or distributors
• Request additional verification before processing an order

6. Shipping Policy

Processing times are generally:
• 1–2 business days for order preparation
• Additional transit time depending on carrier and destination

Elixir 11:11 is not responsible for carrier delays, lost or stolen packages marked as delivered, or incorrect addresses entered by customers.

7. Returns, Exchanges & Refunds

Due to the nature of personal care and fragrance products, all sales are generally final.

However, unopened and unused products may qualify for:
• Store credit
• Exchange for an item of equal value

Requests must be made within 15 days of delivery or purchase and may require proof of purchase.

8. Promotional Offers

Promotions, discount codes, BOGO offers, free gifts, and limited-time sales:
• Cannot be combined unless explicitly stated
• Are subject to change or cancellation at any time
• May have additional conditions listed during the promotion

9. Intellectual Property

All website content, branding, logos, graphics, product names, images, videos, and marketing materials created by Elixir 11:11 are the property of Elixir 11:11 LLC and may not be copied, reproduced, or distributed without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Elixir 11:11 LLC shall not be liable for indirect or consequential damages, loss of profits, product misuse, allergic reactions, delays caused by shipping carriers, or technical website interruptions.

Our maximum liability shall not exceed the amount paid for the product purchased.

11. Privacy

Customer information submitted through our website is used solely for order processing, customer service, and marketing communications.

We do not sell customer personal information to third parties.

12. Governing Law

These Terms shall be governed and interpreted under the laws of the State of Florida.

Any disputes arising from these Terms shall be handled in the appropriate courts located in Florida.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

14. Contact Information

Elixir 11:11 LLC
Orlando, Florida, USA
Email: custumerservice@elixir11eleven.com