Shipping policy

Shipping Policy
Elixir 11:11
Last updated: July 16, 2026
Order Processing
All orders are processed within 2–3 business days (Monday–Friday, excluding weekends and U.S. federal holidays). Orders placed after 12:00 PM ET may begin processing the following business day.
During new releases, promotions, and peak holiday periods, processing may take longer. If there is a significant delay with your order, we will contact you by email.
Processing time is separate from shipping time. Your total delivery estimate is processing time plus transit time.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout.
Destination    Method    Estimated Transit Time
Mainland United States (48 contiguous states)    Standard Shipping    5 business days
Puerto Rico, Alaska, Hawaii, and other U.S. territories (USVI, Guam, American Samoa, Northern Mariana Islands)    Standard Shipping    5–9 business days
Transit times begin once your order has shipped, not when it is placed. Estimates are provided by the carrier and are not guaranteed. Delivery may be affected by weather, carrier volume, customs or inspection processing for territories, and incorrect or incomplete addresses.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to become active in the carrier's system.
Shipping Addresses
Please review your shipping address carefully at checkout. We are not responsible for orders shipped to an address entered incorrectly. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.
Address changes can only be accommodated before an order enters processing. Email us as soon as possible if a correction is needed.
Lost, Delayed, or Damaged Packages
If your tracking shows no movement for 7 or more business days, or your package arrives damaged, contact us with your order number and photos (if applicable) and we will work with the carrier to resolve it.
Packages marked "delivered" by the carrier but not received should be reported within 7 days of the delivery scan. We recommend checking with your household and neighbors and filing a claim with the carrier first.
International Shipping
At this time we ship only within the United States and its territories.
Contact
Questions about your order? Email us at customerservice@elixir11eleven.com. We respond within 1–2 business days.